SHIPING POLICY
Every shipping policy is different and there is no one-size-fits-all approach. But this template should help you design your own.
A well-thought-out shipping policy not only helps you proactively set the right expectations around shipping times and costs, but it also becomes an asset whenever customers come with questions about their orders.
ORDER PROCESSING:
Please allow 24 to 48 hours to process your order. Expect an email with tracking details once your package is on the way!
When your order is ready for delivery, you will receive an email with real-time tracking information.
DOMESTIC SHIPPING RATES AND ESTIMATES:
We currently offer free shipping for all domestic orders within the U.S. We do not ship internationally at this time.
Shipping Package Estimated delivery time Price
Standard Shipping 7 to 10 Business Days Free
Express shipping 3-5 business days Free
CANCELLATION POLICY:
Orders can be cancelled within 24 to 48 hours of placement, provided the item has not yet processed for shipment. Please contact customer service immediately at CS@skynutrition.com or call 888-290-6088 to submit a cancellation request.
REFUNDS, RETURNS AND EXCHANGES
30-Day Return Policy We accept returns up to 30 days after delivery. To be eligible for a full refund, items must be unopened, unused, and in their original packaging. Please reach out to Orders@skynutrition.com to initiate a return request.
Damaged, Incorrect, Lost, or Missing Orders
In the event that your order arrives damaged, incorrect, or goes missing/lost in transit:
Contact customer support at CS@skynutrition.com with your order number and details (including photos for damaged items).
Resolution: We issue a replacement product only for damaged, incorrect, lost, or missing shipments. Cash or credit refunds are not offered for these specific issues.
SUBSCRIPTIONS & RECURRING ORDERS
We offer One-Time Shipments only. There are no auto-ship subscriptions or recurring billings associated with your purchase.
TERMS & CONDITIONS / PRIVACY
All personal data collected during checkout and customer support inquiries is strictly handled in accordance with our store privacy practices and terms of service. Customer information is used solely to process orders, verify deliveries, resolve policy inquiries, and fulfill replacement requests. If you have any further questions, please don't hesitate to contact us CS@skynutrition.com
